Shipping policy
Thank you for your recent order from Hugs and Treats! We are delighted to bring you a little joy and comfort with our unique offerings. Here is some important information regarding the shipping of your order:
Processing Time: We strive to process and ship your order within 2-3 business days. During peak seasons or promotional events, processing times may be slightly longer. If there are any unexpected delays, we will notify you promptly.
Shipping Carriers: We have partnered with reliable shipping carriers to ensure your order arrives safely and on time. Your order may be shipped via ROYAL MAIL, DHL, EVRY depending on your location and the weight/size of your package.
Shipping Rates: Our shipping rates are calculated based on the total weight of your order and the delivery address. We offer standard shipping rates for domestic orders and international shipping rates for orders outside the United Kingdom. You will be provided with the available shipping options and their respective rates during the checkout process.
Delivery Time: Once your order has been shipped, the delivery time will depend on the shipping method selected. Standard shipping within the contiguous United States typically takes 3-5 business days, while expedited shipping options are available for faster delivery. International shipping times may vary depending on the destination country.
Tracking Information: You will receive an email with tracking information once your order has been shipped. This will allow you to monitor the progress of your shipment and estimate the expected delivery date. Please allow 24-48 hours for the tracking information to update after receiving the email.
International Orders: For international orders, please be aware that you may be responsible for any customs duties, taxes, or other fees imposed by your country's customs regulations. These charges are the responsibility of the recipient and are not included in our shipping rates. Please check with your local customs office for more information.
Returns and Refunds: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 7 days of receiving your shipment to initiate a return or exchange. Please note that certain perishable items, such as food products, may not be eligible for return.
Damaged or Lost Shipments: In the rare event that your order arrives damaged or is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund. Kindly provide photographs of any damage to the packaging or products to expedite the process.
Holiday Shipping: During the holiday season, we recommend placing your orders in advance to ensure timely delivery.
Customer Support: If you have any questions or concerns about your order or our shipping policies, please don't hesitate to contact us. Our customer support team is dedicated to providing you with a positive shopping experience and will be happy to assist you.
Thank you again for choosing Hugs and Treats! We hope that our products bring a smile to your face and warmth to your heart.
Hugs and Treats - Hugs gently wrapped with love, delivered directly to your doorstep